Refund policy

The free plan doesn't expire and doesn't ask for a card. It's the recommended way to check whether Nayra fits the way you work before paying anything.

You can cancel your subscription whenever you want from the billing portal, with no explanations and no penalty.

When you cancel you keep access to your plan until the end of the period you already paid for. After that the account moves to the free plan and its limits apply again, including gallery expiry.

If you cancel within 14 days of your first payment, we refund the full amount. Write to us at soporte@nayraphoto.com from your account's email address and we'll process it.

After that period we don't refund periods already started, but you can cancel so it doesn't renew.

On annual subscriptions, if you write to us within the first 30 days we refund the unused pro-rata portion.

If you spot a charge that shouldn't be there, tell us and we'll refund it without arguing.

If the service suffers a prolonged outage that stops you working, write to us: we assess case by case and compensate with credit or by refunding the affected period.

Write to soporte@nayraphoto.com from the address associated with your account, saying which charge you want reviewed. We reply within a maximum of 5 working days and, where a refund applies, the money goes back to the same payment method; Stripe usually takes between 5 and 10 working days to show it.