Contact
Talk to us before, during and after
Nayra looks after your clients' work, so we want us to be easy to reach. Everything goes through email: one address, answered by the same people who build the product.
Contact email
It's our support channel and it goes straight to the team. If your question is about your account, write from the address you created it with: it saves us a round trip.
Send an emailWhere each enquiry goes
It's the same address for everything. Pick the right subject line and your message reaches the right person sooner.
Account support
A gallery that won't load, an upload that stopped, a download code your client can't redeem. Tell us what you expected and what happened, and attach the gallery link if there is one.
Write to supportBefore opening an account
If you want to know whether Nayra fits your workflow, how many sessions fit in a plan, or what the gallery looks like from the client's side, ask us. We answer even if you're not a customer yet.
Ask before startingPlans and billing
Plan changes, charges, receipts and refunds under our policy. Tell us the account's email address and which plan you're on.
Write about billingPrivacy and data
Access to, correction of or deletion of your data and your clients', and any question about how we handle the photographs you upload.
Write about privacy
Feedback
Tell us what to improve
Nayra was built for photographers and grows on what they ask for. A feature that would save you hours, something that doesn't work as expected, or an opinion: it reaches us directly and we reply by email.
When we reply
We answer during business hours, Monday to Friday. If you write on a weekend or a public holiday, your message goes into the queue for the next working day.
We don't publish a guaranteed response time because we'd rather not promise what we can't yet sustain. If your case is blocking a delivery to a client, say so in the subject line and we'll take it first.
What languages we answer in
Write to us in whichever of these two you prefer and we'll reply in the same one.
- Spanish (Latin America)
- Brazilian Portuguese
For now we don't provide support in other languages, English included.
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Would you rather see it live?
Twenty minutes on a video call with the team, free and with no account needed beforehand. It's the shortest route when the question is whether Nayra fits the way you work.
Book a demoAlready have an account?
Sign-in, your galleries and your calendar live in the app, on a separate domain. If your question is about a specific session, go in there first and have the gallery link to hand.
Go to the appDocuments and policies
The terms of service, how we handle data and the refund policy are published, and they're the ones we apply.
How we talk to you
Support goes by email and the demo by a video call you book yourself: Nayra has no phone line, makes no sales calls and has no office open to the public. If someone contacts you in Nayra's name by any other means and asks for passwords, download codes or payments, don't reply — tell us at this address.
Would you rather try it first?
Create your free account, upload a gallery and write to us with the real case in front of you. Those conversations are much shorter.